Cancellation policy
Order Cancellation Policy – 10% Fee
We understand that circumstances change, and you may need to cancel your order. However, all order cancellations are subject to a 10% cancellation fee, with no exceptions. This policy is necessary to cover the real and immediate costs our business incurs as soon as an order is placed.
Why Is There a 10% Cancellation Fee?
Once an order is submitted, multiple systems and resources are activated to fulfill it. Even canceled orders generate irreversible expenses. These include:
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Platform & Payment Fees: Sales platforms and payment processors charge us non-refundable fees the moment an order is placed.
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Warehouse Rent: We maintain physical warehouse space to store and process inventory, which incurs ongoing rental costs.
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Restocking & Labor: Canceled orders require manual handling, including restocking, re-inventorying, and administrative processing.
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Packaging Materials: Packaging is often prepared in advance and cannot be reused or refunded once allocated.
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CRM & Customer Service Costs: Our team uses licensed software and dedicated time to manage order updates and cancellations.
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Bot Protection & Fraud Prevention: We invest in systems to block fraudulent and automated purchases, which still process your order in real-time.
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Opportunity Cost: Your item is reserved and made unavailable to other buyers during the time it's in your cart or on order.
We do not profit from cancellation fees. This policy exists to offset actual business costs and maintain fair pricing and service for all customers.