Questions?

The increased influx of orders, spurred by the widespread appeal of our attractive deals, has motivated our team to dedicate extensive efforts towards promptly processing each request. Our unwavering commitment to ongoing enhancements aims to make your interaction with us progressively smoother. We kindly suggest allowing a minimum of 5 days from the order placement before reaching out regarding any potential delays. In most cases, your order is likely en route, and any delay in tracking synchronization by TikTok should be resolved shortly.

Average processing times may vary based on seasonal volume. Processing typically ranges from 1-3 business days and transit times typically range 2-5 business days depending on the destination location (and barring any unforeseen delays due to weather, etc.). All orders are shipped from our warehouse in Omaha, NE

• Orders are shipped either through FedEx (Ground/Home Delivery) or USPS (First Class/Priority) services, depending on the package and destination. Currently, customers are not allowed to choose a specific service at check-out.
• We reserve the right to request signature delivery on any order. 
• Arrangement to retrieve the package at a holding facility or rescheduling delivery may be required if a signature is not attained on the initial delivery attempt.

• Shipping to the contiguous United States is typically a flat $5 fee for most items. Most orders of $75.00 or more will ship for free. Additional fees may be required for non-contiguous destinations.
• Hawaii, Puerto Rico, Alaska, P.O. Boxes, and APO destinations do not qualify for free or flat-rate shipping.

Pre-Order Policy:
We guarantee that all Pre-Orders will be fulfilled. Buy with confidence!
You are charged immediately upon purchase.

* In the very rare occurrence that there is a production issue and a manufacturer is forced to cut production numbers, we will do our best to work with the customer to find the best possible solution. However, there may be certain instances beyond our control where we are unable to come to a solution.

We do not accept returns for trading card products to keep the integrity of our inventory intact and from official distribution.

Please allow 2-3 business days after placing an order for processing time.  

Order Cancellation Policy – 10% Fee

We understand that circumstances change, and you may need to cancel your order. However, all order cancellations are subject to a 10% cancellation fee, with no exceptions. This policy is necessary to cover the real and immediate costs our business incurs as soon as an order is placed.

Why Is There a 10% Cancellation Fee?

Once an order is submitted, multiple systems and resources are activated to fulfill it. Even canceled orders generate irreversible expenses. These include:

• Platform & Payment Fees: Sales platforms and payment processors charge us non-refundable fees the moment an order is placed.

• Warehouse Rent: We maintain physical warehouse space to store and process inventory, which incurs ongoing rental costs.

• Restocking & Labor: Canceled orders require manual handling, including restocking, re-inventorying, and administrative processing.

• Packaging Materials: Packaging is often prepared in advance and cannot be reused or refunded once allocated.

• CRM & Customer Service Costs: Our team uses licensed software and dedicated time to manage order updates and cancellations.

• Bot Protection & Fraud Prevention: We invest in systems to block fraudulent and automated purchases, which still process your order in real-time.

• Opportunity Cost: Your item is reserved and made unavailable to other buyers during the time it's in your cart or on order.

We do not profit from cancellation fees. This policy exists to offset actual business costs and maintain fair pricing and service for all customers.

 If you refuse a shipment you will be automatically refunded but charged a 15% fee.

If any items are missing from your order, please contact us via the 'Contact Us' tab. Be sure to include photo evidence of both the outer box and its contents. Claims without supporting evidence cannot be refunded. All claims must be submitted within 2 days of delivery; after this period, insurance coverage will be void. Please note, if you request us to open your products and ship the packs, we are not responsible for any missing packs, promos, or other items originally included in the box.

We are unable to cancel orders if the label has been created.

Ripped Plastic and Outer Box Damage: We cannot accept returns or issue refunds if the outer plastic or packaging is torn, ripped, or damaged in any way. Please note that many products may have small imperfections right out of the sealed case. If the cards themselves are damaged, please contact us for assistance.|

Livestream orders may be sent sealed if the customer is not in the livestream or the customer orders when we are not live.

International buyers are responsible for all Customs, Duties, and Taxes charged by there country. We are unable to accepts returns based on these fees. 

*Product is brand new / factory sealed. Imperfections in shrink wrap and product packaging may happen and does not qualify for a replacement or discount.

Any and all issues related to improper packaging or other manufacture issues must be resolved by contacting Pokemon directly. Please read all policies for use of this website before placing orders. If this is for your sealed collection please let us know in the order notes and we will add extra packaging*
Be sure to read our cancellation policy here prior to ordering.

The only cases that we will ship double boxed are orders of booster box cases. We do not carry the correct size boxes for any other type of case.

The increased influx of orders, spurred by the widespread appeal of our attractive deals, has motivated our team to dedicate extensive efforts towards promptly processing each request. Our unwavering commitment to ongoing enhancements aims to make your interaction with us progressively smoother. We kindly suggest allowing a minimum of 5 days from the order placement before reaching out regarding any potential delays. In most cases, your order is likely en route, and any delay in tracking synchronization by TikTok should be resolved shortly.

If you have placed and paid for your order, your order will ship as it should. The product listing on the website reflects the quantities currently available to purchase. When an order is placed and paid for, all of those items are deducted from the website quantity and held in reserve until the order is processed and shipped. The site reflects these reserves and something may appear as "out of stock" to prevent new orders from being placed as there are no more additional product available for sale at that time.

Please report damages that occurred in transit by contacting us on tiktok with the order number and providing clear pictures of the damaged product and shipping container (including the shipping label.) We will review the information and report back to you.

Replacement for ding/dent items are not guaranteed, however we will do our best to find the best solution for you.

Yes, international orders have to be placed on this website.

You may return most new, unopened items within 30 days for a refund*. 

In order to maintain the integrity of our inventory, we do not accept returns of any trading card games (i.e. Pokemon, Digmon, Final Fantasy, Flesh and Blood, Magic, Yugioh, Dragon Ball Super, etc.).

We will provide a shipping label if the return is a result of our error (you received an incorrect or defective item, etc.). 

Most board games, card games & miniatures with missing components must have their parts replaced via the manufacturer.

USPS may occasionally designate packages as "delivered" upon reaching your local USPS facility rather than upon actual delivery. We advise allowing a full week before expressing concern, as the package could still be en route to its final destination during this period.

Every package is comprehensively insured against damages and losses! For assistance, please reach out to us via TikTok, providing your current proof of address to ensure the accuracy of the order details. Include your order number for reference. Refunds for lost packages typically require 2-3 weeks for processing.

All of our products come from official Pokemon distributors so that is impossible.