Refund policy

Pre-Order Policy:
We guarantee that all Pre-Orders will be fulfilled. Buy with confidence!
You are charged immediately upon purchase.

* In the very rare occurrence that there is a production issue and a manufacturer is forced to cut production numbers, we will do our best to work with the customer to find the best possible solution. However, there may be certain instances beyond our control where we are unable to come to a solution.

We do not accept returns for trading card products to keep the integrity of our inventory intact and from official distribution.

Please allow 2-3 business days after placing an order for processing time.  

Order Cancellation Policy – 10% Fee

We understand that circumstances change, and you may need to cancel your order. However, all order cancellations are subject to a 10% cancellation fee, with no exceptions. This policy is necessary to cover the real and immediate costs our business incurs as soon as an order is placed.

Why Is There a 10% Cancellation Fee?

Once an order is submitted, multiple systems and resources are activated to fulfill it. Even canceled orders generate irreversible expenses. These include:

  • Platform & Payment Fees: Sales platforms and payment processors charge us non-refundable fees the moment an order is placed.

  • Warehouse Rent: We maintain physical warehouse space to store and process inventory, which incurs ongoing rental costs.

  • Restocking & Labor: Canceled orders require manual handling, including restocking, re-inventorying, and administrative processing.

  • Packaging Materials: Packaging is often prepared in advance and cannot be reused or refunded once allocated.

  • CRM & Customer Service Costs: Our team uses licensed software and dedicated time to manage order updates and cancellations.

  • Bot Protection & Fraud Prevention: We invest in systems to block fraudulent and automated purchases, which still process your order in real-time.

  • Opportunity Cost: Your item is reserved and made unavailable to other buyers during the time it's in your cart or on order.

We do not profit from cancellation fees. This policy exists to offset actual business costs and maintain fair pricing and service for all customers.

 If you refuse a shipment you will be automatically refunded but charged a 15% fee.

If any items are missing from your order, please contact us via the 'Contact Us' tab. Be sure to include photo evidence of both the outer box and its contents. Claims without supporting evidence cannot be refunded. All claims must be submitted within 2 days of delivery; after this period, insurance coverage will be void. Please note, if you request us to open your products and ship the packs, we are not responsible for any missing packs, promos, or other items originally included in the box.

We are unable to cancel orders if the label has been created.

Ripped Plastic and Outer Box Damage: We cannot accept returns or issue refunds if the outer plastic or packaging is torn, ripped, or damaged in any way. Please note that many products may have small imperfections right out of the sealed case. If the cards themselves are damaged, please contact us for assistance.|

Livestream orders may be sent sealed if the customer is not in the livestream or the customer orders when we are not live.

International buyers are responsible for all Customs, Duties, and Taxes charged by there country. We are unable to accepts returns based on these fees.