The increased influx of orders, spurred by the widespread appeal of our attractive deals, has motivated our team to dedicate extensive efforts towards promptly processing each request. Our unwavering commitment to ongoing enhancements aims to make your interaction with us progressively smoother. We kindly suggest allowing a minimum of 5 days from the order placement before reaching out regarding any potential delays. In most cases, your order is likely en route, and any delay in tracking synchronization by TikTok should be resolved shortly.
FAQ
Tiktok FAQ
- My Order Does Not Show Tracking?
- I placed an order, but an item shows as out of stock now. Does that mean my order will not be shipped?
- How do I report a damaged item?
- Do you ship internationally?
- What is your Return Policy?
- My Order is Marked Delivered but I have not received it?
- My order was lost/damaged in the mail. What can you do?
- I believe my order is fake/resealed
My Order Does Not Show Tracking?
I placed an order, but an item shows as out of stock now. Does that mean my order will not be shipped?
If you have placed and paid for your order, your order will ship as it should. The product listing on the website reflects the quantities currently available to purchase. When an order is placed and paid for, all of those items are deducted from the website quantity and held in reserve until the order is processed and shipped. The site reflects these reserves and something may appear as "out of stock" to prevent new orders from being placed as there are no more additional product available for sale at that time.
How do I report a damaged item?
Please report damages that occurred in transit by contacting us on tiktok with the order number and providing clear pictures of the damaged product and shipping container (including the shipping label.) We will review the information and report back to you.
Replacement for ding/dent items are not guaranteed, however we will do our best to find the best solution for you.
Do you ship internationally?
Yes, international orders have to be placed on this website.
What is your Return Policy?
You may return most new, unopened items within 30 days for a refund*.
In order to maintain the integrity of our inventory, we do not accept returns of any trading card games (i.e. Pokemon, Digmon, Final Fantasy, Flesh and Blood, Magic, Yugioh, Dragon Ball Super, etc.).
We will provide a shipping label if the return is a result of our error (you received an incorrect or defective item, etc.).
Most board games, card games & miniatures with missing components must have their parts replaced via the manufacturer.
My Order is Marked Delivered but I have not received it?
USPS may occasionally designate packages as "delivered" upon reaching your local USPS facility rather than upon actual delivery. We advise allowing a full week before expressing concern, as the package could still be en route to its final destination during this period.
My order was lost/damaged in the mail. What can you do?
Every package is comprehensively insured against damages and losses! For assistance, please reach out to us via TikTok, providing your current proof of address to ensure the accuracy of the order details. Include your order number for reference. Refunds for lost packages typically require 2-3 weeks for processing.
I believe my order is fake/resealed
All of our products come from official Pokemon distributors so that is impossible.
FAQ
- My Order Does Not Show Tracking?
- How long will it take to receive my purchase?
- How will my order be shipped?
- How much is shipping?
My Order Does Not Show Tracking?
The increased influx of orders, spurred by the widespread appeal of our attractive deals, has motivated our team to dedicate extensive efforts towards promptly processing each request. Our unwavering commitment to ongoing enhancements aims to make your interaction with us progressively smoother. We kindly suggest allowing a minimum of 5 days from the order placement before reaching out regarding any potential delays. In most cases, your order is likely en route, and any delay in tracking synchronization by TikTok should be resolved shortly.
How long will it take to receive my purchase?
Average processing times may vary based on seasonal volume. Processing typically ranges from 1-3 business days and transit times typically range 2-5 business days depending on the destination location (and barring any unforeseen delays due to weather, etc.). All orders are shipped from our warehouse in Omaha, NE
How will my order be shipped?
- Orders are shipped either through FedEx (Ground/Home Delivery) or USPS (First Class/Priority) services, depending on the package and destination. Currently, customers are not allowed to choose a specific service at check-out.
- We reserve the right to request signature delivery on any order.
- Arrangement to retrieve the package at a holding facility or rescheduling delivery may be required if a signature is not attained on the initial delivery attempt.
How much is shipping?
- Shipping to the contiguous United States is typically a flat $5 fee for most items. Most orders of $75.00 or more will ship for free. Additional fees may be required for non-contiguous destinations.
- Hawaii, Puerto Rico, Alaska, P.O. Boxes, and APO destinations do not qualify for free or flat-rate shipping.